Ordering & Policies

Every piece from DJG Woodworking is built with care, and many of my products are made specifically for the customer who ordered them. Because custom woodworking works a little differently than buying something off the shelf, the information below explains what to expect when placing an order, making changes, cancelling a project, or addressing an issue after delivery.

Custom & Made-to-Order Products

Custom bars, epoxy tables, personalized signs, custom-sized accessories, and other made-to-order pieces are built specifically for you based on the size, style, colors, materials, and options we agree upon.

Because these products are customized for each customer, they cannot generally be returned or refunded simply because of a change of mind after production has begun.

I encourage customers to ask questions, review their project details, and make any requested changes before materials are purchased or construction begins.

Deposits & Starting Your Project

Most custom projects require a deposit before materials are purchased and your project is added to the build schedule.

Once your deposit is received, materials may begin being ordered or purchased specifically for your project.

Deposits become non-refundable once project materials have been purchased or seven days after the deposit is received, whichever occurs first.

Project Changes

I understand that ideas sometimes change during the process.

Whenever possible, I’m happy to accommodate reasonable changes before that portion of the project has been built or materials have been purchased.

Changes involving additional materials, labor, size, upgrades, or major design revisions may result in an additional charge. Any pricing changes will be discussed with you before moving forward.

Cancellations

If you need to cancel a project, please contact me as soon as possible.

Projects cancelled before materials have been purchased and within the applicable cancellation period may be eligible for a refund.

Once materials have been purchased, fabrication has begun, or the non-refundable period has passed, deposits and payments used toward the custom project may no longer be refundable.

Completed Custom Orders

Once a custom piece has been completed according to the agreed-upon design and specifications, it is considered a final sale.

Because these pieces are built specifically for an individual customer and may include custom dimensions, colors, layouts, or personalization, they often cannot reasonably be resold to another customer.

Damage, Defects or Problems

I stand behind the work I build.

If something arrives damaged, is damaged during delivery, or there is a problem with the workmanship of your order, please contact me as soon as possible with photos and a description of the issue.

Whenever possible, I will work with you to repair, correct, replace, or otherwise resolve the problem.

My goal is always to make sure you are happy with the finished product.

Delivery & Installation

Delivery and installation may be available depending on your location and the type of project.

Customers are responsible for making sure there is reasonable access to the installation area, including doorways, hallways, stairways, and other areas the finished pieces must pass through.

If you have unusually tight stairs, doorways, corners, or other access concerns, please let me know before your project is built so they can be considered during the design process.

Shipped Orders

Some products may be shipped rather than personally delivered.

If your order arrives with visible shipping damage, please photograph the packaging and the damaged area as soon as possible and contact me.

Certain larger products may require minor assembly after shipping.

Non-Custom Merchandise

Return eligibility for non-custom merchandise may vary depending on the item.

Personalized, engraved, custom-sized, or otherwise customized merchandise is considered made-to-order and may not be eligible for return.

Amazon Recommended Products

Some products shown on DJGWoodworking.com are products I personally recommend through Amazon affiliate links.

These products are sold and fulfilled by Amazon or the applicable Amazon seller and are not sold directly by DJG Woodworking.

Returns, exchanges, shipping issues, warranties, and refunds for those products are handled according to Amazon's policies and the policies of the individual seller.

Questions Before Ordering?

If you're unsure about sizing, materials, customization, installation, or anything else before placing an order, please reach out.

I'd much rather answer a few questions beforehand and make sure we're building exactly what you want.